Return & Refund Policy

At Evan Beauty, we want every client to leave satisfied. Please read our refund and cancellation policy carefully before booking.

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• More than 24 hours before your appointment: Full refund or free reschedule.
• Within 24 hours of your appointment: A cancellation fee of 50% of the service price may apply.
• No-show (no cancellation, no attendance): The full service amount is non-refundable.

To cancel, log in to your account and click "Cancel" on the appointment, or contact us directly.

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Approved refunds are processed as follows:

• Cash payments — refunded in person at the salon within 2 business days.
• Telebirr / CBE / Awash — refunded to the original payment account within 3–5 business days after approval.

Refunds are issued only after the cancellation is reviewed and approved by our team.

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We take pride in our work. If you are not satisfied with the service received:

• Contact us within 48 hours of your appointment.
• We will offer a complimentary correction appointment at no charge.
• If a correction is not possible, a partial or full refund may be issued at our discretion.

We do not offer refunds for services that have been completed and accepted at the time of the appointment.

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• Services already rendered and accepted by the client
• No-show appointments
• Cancellations made less than 24 hours before the appointment (subject to the 50% fee)
• Promotional or discounted services (unless otherwise stated)

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To request a refund or report a service issue, please contact us:

• info@evanbeauty.com
• 095 529 5050
• Contact Form